# IG is sending a code to my old phone number **URL:** \ **Category:** Instagram Marketing\ **Created:** [February 23, 2021, 5:32pm UTC](https://mpsocial.com/t/ig-is-sending-a-code-to-my-old-phone-number/126036 "2021-02-23T17:32:54Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![panossmrs](https://mpsocial.com/user_avatar/mpsocial.com/panossmrs/32/53617_2.png) [@panossmrs](https://mpsocial.com/u/panossmrs)\ **Post date:** [February 23, 2021, 5:32pm UTC](https://mpsocial.com/t/ig-is-sending-a-code-to-my-old-phone-number/126036/1 "2021-02-23T17:32:54Z")
I just got my account back from an artificial ban, and whenever I try to log it displays “Help us confirm you own this account”, and the only choice available is sending a code to my phone number of 5 years ago (that has been deleted)… Is there any way I can bypass this? I have access to the original e-mail, and already contacted the mobile company, which said that the number is inaccessible… ---
**Author:** ![Jaha](https://mpsocial.com/user_avatar/mpsocial.com/jaha/32/44917_2.png) [@Jaha](https://mpsocial.com/u/Jaha)\ **Post date:** [February 24, 2021, 8:05am UTC](https://mpsocial.com/t/ig-is-sending-a-code-to-my-old-phone-number/126036/2 "2021-02-24T08:05:59Z")
I don’t think it’s possible to do that. I think the only way would be to verify the account via that phone number. The thing that crosses my mind is to contact IG and explain the issue. ---
**Author:** ![driulis](https://mpsocial.com/user_avatar/mpsocial.com/driulis/32/65933_2.png) [@driulis](https://mpsocial.com/u/driulis)\ **Post date:** [February 24, 2021, 10:46am UTC](https://mpsocial.com/t/ig-is-sending-a-code-to-my-old-phone-number/126036/3 "2021-02-24T10:46:17Z")
The only way now is to contact support and hope for the best. Unless your phone number being inaccessible means that the number was recycled and is now being used by someone else then there are two options. One is extremely illegal and the other one would make the phone number owner able to steal your account at any time so there aren’t really any good news here, sorry. ---
**Author:** ![Luca](https://mpsocial.com/user_avatar/mpsocial.com/luca/32/44871_2.png) [@Luca](https://mpsocial.com/u/Luca)\ **Post date:** [February 24, 2021, 1:25pm UTC](https://mpsocial.com/t/ig-is-sending-a-code-to-my-old-phone-number/126036/4 "2021-02-24T13:25:49Z")
Make sure to check these treads you will find some interesting stuff there: > [@Infinite loop "Help us confirm you own this account"](https://mpsocial.com/t/infinite-loop-help-us-confirm-you-own-this-account/76728): > > Hello! Today I tried to get back to my account that I haven’t used for a while and was greeted with this message: Help us confirm you own this account IG sends login link to email, I click it and there’s this message again: Help us confirm you own this account. I attached the screenshot. Account is not botted, not spam, so definitely not blocked. Anyone had this issue? Any ideas how to fix this? Thank you! > [@\[MAY/JUNE 2020 FIX\] "Help Us Confirm You Own This Account" \[SOLUTION\]](https://mpsocial.com/t/may-june-2020-fix-help-us-confirm-you-own-this-account-solution/108335): > > Hello All, Many of us were hit in this current wave of Account Lockouts. I recovered most of my accounts with the following & seen it work for others during this time so consider this an updated version of prior threads in clean place with some thoughts at the end as to its cause. Here’s what I did that worked & what I think is the new essential to get past this bug. Step One [THE MOST IMPORTANT STEP]: Find the device you most frequently used to login to the locked account. In many cases, t… ---
**Author:** ![ossi](https://mpsocial.com/user_avatar/mpsocial.com/ossi/32/44824_2.png) [@ossi](https://mpsocial.com/u/ossi)\ **Post date:** [February 26, 2021, 11:54am UTC](https://mpsocial.com/t/ig-is-sending-a-code-to-my-old-phone-number/126036/5 "2021-02-26T11:54:06Z")
There’s no way to bypass that. You will need to contact Instagram through the Support request form. Check out the link shared by Luca above. If you don’t have access to the form, you can try contacting FB Ads Support and getting their help through live chat. You need a FB account that has run ads before in order to contact them via live chat. > **[Facebook Business Help Center: Help, Support and Troubleshooting](https://www.facebook.com/business/help)** > > Find answers to your top questions and get the most out of Facebook for Business. Use the Facebook Business Help Center as your resource for tips, troubleshooting and guides on how to get the most out of Facebook Tools. Contact support or explore the... ---
**Author:** ![panossmrs](https://mpsocial.com/user_avatar/mpsocial.com/panossmrs/32/53617_2.png) [@panossmrs](https://mpsocial.com/u/panossmrs)\ **Post date:** [February 26, 2021, 4:27pm UTC](https://mpsocial.com/t/ig-is-sending-a-code-to-my-old-phone-number/126036/6 "2021-02-26T16:27:56Z")
Thank you!! What would you say the success rate is when reaching out to them through FB chat? Is there any chance I won’t retrieve it? ---
**Author:** ![Luca](https://mpsocial.com/user_avatar/mpsocial.com/luca/32/44871_2.png) [@Luca](https://mpsocial.com/u/Luca)\ **Post date:** [February 27, 2021, 12:56pm UTC](https://mpsocial.com/t/ig-is-sending-a-code-to-my-old-phone-number/126036/7 "2021-02-27T12:56:56Z")
if you were able to get to them it would be good, your chance of getting the account back are 50-50 just keep tying and see how it goes