# Verification failed - Phone number **URL:** \ **Category:** Tik Tok Marketing\ **Created:** [July 1, 2020, 12:53am UTC](https://mpsocial.com/t/verification-failed-phone-number/110513 "2020-07-01T00:53:32Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Abdulrahman\_Sahaf](https://mpsocial.com/user_avatar/mpsocial.com/abdulrahman_sahaf/32/46769_2.png) [@Abdulrahman\_Sahaf](https://mpsocial.com/u/Abdulrahman_Sahaf)\ **Post date:** [July 1, 2020, 12:53am UTC](https://mpsocial.com/t/verification-failed-phone-number/110513/1 "2020-07-01T00:53:32Z")
Hello all, I hope all is well with everyone. I wanted to replace my email and phone number on TikTok for security purposes. I managed to change my email successfully. However, when I proceed to change the number, I get a code via SMS. I input that code and it then asks what new number I want to input. I get an SMS on the new number but when I input it it says ‘verification failed’ and that I should resend the code and try again. I’m just stuck in a countless loop of ‘verification failed’ and for some reason just cannot get the number replaced. I tried emailing TikTok support and opening a ticket through the app, it’s been 4 days and I haven’t received a response yet. I don’t know if this is normal because of the whole Covid situation. Could anyone help me with this? Thank you ---
**Author:** ![Abdulrahman\_Sahaf](https://mpsocial.com/user_avatar/mpsocial.com/abdulrahman_sahaf/32/46769_2.png) [@Abdulrahman\_Sahaf](https://mpsocial.com/u/Abdulrahman_Sahaf)\ **Post date:** [July 1, 2020, 1:20am UTC](https://mpsocial.com/t/verification-failed-phone-number/110513/2 "2020-07-01T01:20:20Z")
![image](https://mpsocial.com/uploads/default/original/3X/8/7/87ba2e1bbe32e652a9fd1f0f867db267d930d1d0.jpeg) Update: I have been getting this error message on my profile. But it’s not the first time I’ve received it. It happened 3 days ago as well. Seems like it’s happened again. I’ve contacted using a ticket as well as the feedback email but I haven’t received a response. ---
**Author:** ![Sym123](https://mpsocial.com/user_avatar/mpsocial.com/sym123/32/47347_2.png) [@Sym123](https://mpsocial.com/u/Sym123)\ **Post date:** [July 1, 2020, 9:33am UTC](https://mpsocial.com/t/verification-failed-phone-number/110513/3 "2020-07-01T09:33:22Z")
Wait for a week to see if they reply. If not send again, I finally got a reply from the support 3 weeks after trying. ---
**Author:** ![Abdulrahman\_Sahaf](https://mpsocial.com/user_avatar/mpsocial.com/abdulrahman_sahaf/32/46769_2.png) [@Abdulrahman\_Sahaf](https://mpsocial.com/u/Abdulrahman_Sahaf)\ **Post date:** [July 1, 2020, 3:35pm UTC](https://mpsocial.com/t/verification-failed-phone-number/110513/4 "2020-07-01T15:35:16Z")
Thank you. I guess I’ll just wait it out and see. I think slow response times are because of the whole COVID situation. What do you think? ---
**Author:** ![Sym123](https://mpsocial.com/user_avatar/mpsocial.com/sym123/32/47347_2.png) [@Sym123](https://mpsocial.com/u/Sym123)\ **Post date:** [July 2, 2020, 12:39am UTC](https://mpsocial.com/t/verification-failed-phone-number/110513/5 "2020-07-02T00:39:51Z")
No they have always had a bad support system ---
**Author:** ![oolongo](https://mpsocial.com/user_avatar/mpsocial.com/oolongo/32/41334_2.png) [@oolongo](https://mpsocial.com/u/oolongo)\ **Post date:** [July 3, 2020, 5:24pm UTC](https://mpsocial.com/t/verification-failed-phone-number/110513/6 "2020-07-03T17:24:22Z")
They seem to respond better to me when I explain the issue very clearly and concisely. Might be worth sending another message and trying to write it perfectly. ---
**Author:** ![Abdulrahman\_Sahaf](https://mpsocial.com/user_avatar/mpsocial.com/abdulrahman_sahaf/32/46769_2.png) [@Abdulrahman\_Sahaf](https://mpsocial.com/u/Abdulrahman_Sahaf)\ **Post date:** [July 4, 2020, 4:17am UTC](https://mpsocial.com/t/verification-failed-phone-number/110513/7 "2020-07-04T04:17:39Z")
Appreciate the response! I’ll definitely do that if I see no response in the next couple of days. Update though: same issue again! 72 hours later I tried changing the number again only to get the same error. Strange. ---
**Author:** ![Layster](https://mpsocial.com/letter_avatar_proxy/v4/letter/l/f9ae1b/32.png) [@Layster](https://mpsocial.com/u/Layster)\ **Post date:** [May 30, 2021, 5:55pm UTC](https://mpsocial.com/t/verification-failed-phone-number/110513/9 "2021-05-30T17:55:04Z")
Hey have you fixed this?