And now her account looks with not pictures and empty. We are trying to access and see what is the issue, any tips on how to help them?
We are trying all possible but we don’t know is that is possible and a real threat or it’s a spam … anyone had happened something like this before?
The account looks like in Pv but it doesn’t look like we need a phone validation.
Send them a mail and see what they say. I think chances of the account being hacked are pretty high.
You should have done your client a favor and downloaded all the images from the acc before the hacker deleted them (or just do a backup for all clients) in case you don’t get it back.
Even to my customers and happened, but I do not understand why even having the original email, knowing the model of the phone with which they are registered, the original phone number of that account tell you that they can not because they do not recognize the account of the person and who can not do anything. WTF!
I wanted to give an update of this situation: we didn’t do anything and only reported in IG and after a few days they got back my client the account. For once Instagram did their job
