Auto-views don't work for one of my clients

Hey guys, maybe you know where could be the problem. I have one client and i have auto-views enabled from JAP panel for his acc. All was great, but suddenly he started getting no views, even though subscription on JAP panel is active , but each time he makes a post on ig - an order is started on JAP but it gets cancelled. Tried talking to their support, but cannot find an issue.

For other of my clients auto-views are working without any issues.

Do you have any idea where could be the main problem? What could be wrong with my clients account? Let me know, thanks!

Private profile?