When I try to get the email (from the desktop) to reset the password of an Instagram account. I have a message saying something like: We can’t send you the reset email. Please contact Instagram. (not the actual wording but very similar).
I don’t want to try to log out from the mobile, just in case… and yes, of course, I have forgotten the pwd (that’s the reason why I ask for the reset).
Did someone experienced the same? Any idea?
It would be best to copy the text or screen shot it.
You’re right my friend.
Here it is:
PS: Happy New Year but the way, @wortime
I would try it via the app, just do not log out. Some people say switching #'s helps for this.
Good idea. I will try with another phone.
And happy new year to you as well!
I have something similar. IG is saying: “The username you entered doesn’t belong to an account. Please check your username and try again.” and I know the username and pass are good. When I try to reset the pass, I get this:
I would send your logs with screenshots/username to MP support.
Level 1 help desk guy
After 10 mins I got the message to verify the acc through my email address. I’ve done that and everything is working fine again.
I think the problem is due to the proxy. It was down for a couple of hours.
:|BEEP BEEP BOOP|: I am not bot but it looks like this was a good resolution for you