Client's account still disabled after reactivate it with IG support


#1

Hey guys, one of my client’s accounts got disabled,
After appealing for reactive them and attach an image proof of the client’s business I got this message:

Hi,

Your account has been reactivated, and you should be able to access it now. We’re sorry for the inconvenience. If you have any further questions, please visit the Help Center:

https://help.instagram.com/

Thanks,

The problem is that I received the message 3 days ago and still I can’t log in to the account because I’m getting a message that the account is disabled…
I tried many times to send a ban appeal again and again but I can’t get an email from them that asking me to send images again.
What am I missing?
Thanks in advance