Error Code 62 Can't extract members


i’m facing a strange problem with error code 62.
this error happens when i try to extract users from specific url:

the error says:
Error extracting from (xxx) account: Code 62 - no users found. verify that the url is a facebook profile page.

on the error image it shows that the facebook page already have friends with request friendship, so the page actually have people to contact, can someone help figure what is the problem ??