Facebook Ads not allowing pics uploads

Hello guys, I am running ads and noticed that it isn’t possible for my customers to upload photos on my ads because this option (camera icon) is not showing up. I’ve contacted FB support and then told me the following:

“I had a look at that and this is actually a known issue with pages that is currently being worked on by. I have attached this case to the issue so once the issue is resolved i will be able to let you know. Is XXXXX ok to contact you on once i hear back from the team?”

However, they haven’t got back to me and I would like to know if is there anything from my side that I can do to solve this?