Important note: please read the comments below this post. Some users report that it does not work for them, so it seems that it does not work for everyone.
From time to time you may encounter problems on FB that will make you want to contact a PERSON on the FB team, to explain your problem, or to try to convince why they should bend the rules for your special case.
Some examples could be:
- They closed your FB page.
- They won’t let you rename a FB page
- They won’t let you merge 2 FB pages
But anytime you use one of the links on FB to contact FB, you get automated responses.
FB does not give you a phone number or an email of a real person that you can contact, on purpose.
They DO have a human support team, you just need to know how to find them
This is the link: https://www.facebook.com/business/contact-us
However, if you try to use it, you will get to this screen, and no matter which option you choose, you will NOT get to a human support team:
So is this the link or isn’t it?
it only works for people that spend money on FB ads.
Oh, you say, this is not for me, I don’t have money for FB ads…
That’s ok. This is where the trick comes in handy:
Spend the minimum amount you can
(which could be $5, or some other very low amount, depending on your country/currency)
to boost just one of your posts on your FB page.
Do this only once.
Now the link above will work, and will take you to a totally different screen,
where you can type in your problem and GET AN ANSWER BY EMAIL.
In that email, you will see the contact details of your human support person,
and you can reply to that email and try to solve your problem.
This works for ~1 year.
So if after a couple of months/years this link doesn’t work for you anymore,
just use another $5 to promote another post,
and you now have access to the link again.