I have a client who is trying to run ads / promote posts but Instagram keeps giving him the same error, saying “ad account not found”. He has a business account, he added his credit card details into his account, everything approved, yet for months now, Instagram doesn’t allow him to run any promotions (it never worked).
Are we missing something? Do you need to manually unlock something to activate your ad account? Or does adding a credit card to your profile not automatically create an ad account?