Hey, this may help you. When you are in Ads manager there is a small question mark in the top right corner. Click it, scroll down to “still need help” when the screen comes up see “support” towards the top middle of the page, then scroll down the page and see if you have an option to “chat” with a FB Ad support person. I’ve found not all accounts have this feature. Hope this helps :))
Try remove the Instagram sales channel from your Shopify account and then re-add it, so they do the process again. Ive had it before where the first time was rejected and the second time it went through.
Has anyone got this sorted, it’s super frustrating that you can’t talk to a human at FB or Instagram. Mine says the same as the screenshot above. I’m not sure if it just means I’m still waiting for approval or not! Confused!
I chatted to someone yesterday and they spent over an hour looking into the exact same thing and in the end said they had no idea and that I should just continue to pay for adverts like I have been doing. This has been going on for a year and noone helps. Useless!!!
I was having the same issue as above and got this response from facebook and it has resolved the issue.
Catalog that has unsupported checkout style meaning message to buy.
Instagram Shopping doesn’t support message to buy checkout style catalogs.
In order to remove the “Message to Buy” checkout method please try recreating shop section again.
When you see the option to choose between “checkout on website” and “message to buy,” please make sure that they select “checkout on website.” In doing so, this will make you eligible to be able to access the IG Shopping features.
The only thing I can think to do is try and delete the linked catalog and start the shop from scratch. If you go into Commerce Manager there is a create a shop button, then just make sure you select complete purchase on your website from the start.
I hope this helps, it does look like the back end has changed again so not sure if this is causing additional issues.
