nothing has changed in my criteria at all. its very relaxed, e.g. they need a profile pic at the minimum. I can’t say support have been the best tbh. Just one email reply asking for the same thing which ive done twice over now. e.g watch EB and tell us what happens - told them that the first time. Very poor responses.
Same here. It seems only Follow people from a provided list is working now. The extraction from keyword search works, but the other sources options just stay in queue, Hopefully they will fix the issue soon.
We apologize for any issues you might be having with the software.
I’m sorry to see that you are having a bad experience with our customer support, please PM the email you contacted us with, I will personally review it and make sure that you get the right help.
If you feel that you are not getting help, please PM me your email and I will review it as well.
Please get in touch with our customer support and we will help you. We will have to take a look at the error you are getting to understand what’s happening.
Please send us an email with all the details and we will look into it.
Please don’t uninstall the software, that will never solve any issue unless it’s suggested by our customer support team. We just released a new .net framework update, so updating it is a good idea even if it’s not related to the issue you are having now.
It’s not, the issue is confirmed and the fix will be released on the next update. I am referring to the issue with extracting users, the tool schedules the extraction but it never happens. If you are referring to some other issue, please contact support and schedule a TV session to check the issue.