I hope you are all doing well and surviving the carnage.
Recently, I have been having an issue logging in a client’s account. Sometimes, when I log them they do not get the pop up “this was me” nor received a 6 digit code.
I also tried it in embedded browser and sometimes all it does is page refresh and it does not log me in.
seem the best option for now just rest the accounts and try in 48/72h, if not working try if you can log in on normal browser with the proxy to be sure it’s not a jarvee issue if so write to support!!
Most of the time such problem are related to IG is a kind of bug!!
I had the same problem like dozens times in past few months, just try to log this account in loop with mobile proxy and you will receive the code. It always works.
The this was me pop up doesn’t always show on the app. Sometimes I have to click a few buttons to get it to show up. Alternatively, you can just go find it under settings->security->login activity.
Clicking this was me on the app doesn’t seem to always work for me though. The login on the browser that got suspicious login will just return to new login page once I verify on the app. Only actual 6 digit verification will get me in on the browser.