Login problem password is incorrect

hii friends i have a strange login problem
i have a new client his from a different country than i
and i have a strange login problem
from my smartphone i can login no problem
but from a PC i can’t log on
its say that the password isn’t correct
i try login using JARVEE using API and EB and its said wrong password
i try using chrome from 2 different PC that have different IP
and i get the same problem
and the password is 10000% good

someone see this problem before?

edit: PS
if im connected from my mobile phone to his account
when i try to connect from the PC i get the confirmation “it was me” and i conferred it from the mobile but still it not connect :man_facepalming:

its was the strength new customer login ever
but problem solved
this topic can be closed :sunglasses: