Yeah for that amount, plus near 15 min support response time (which is way too easy to request and reply compared to traditional ticket support system) is what convinced me.
On the other hand, I wont name the software, but know this, i have to spend hours on skype talking to "tech support" who doesn't even know what I'm talking about in plain english, and always say SIR in the sentence ...
Here's what went on with a bot i paid 250$ lifetime, only for 1 social platform, and the price now is 499$
It goes like this:
Me "I think this is a bug"
Them "Sir, no problem we have this feature, hold on a min"
"1 hour later"
Me "Look i'm just reporting a bug"
Them "Sir here's the function you're asking for, shows screencast"
And for feature request:
Me: "Can i have this function please?"
Them "We have this function sir, shows screencast"
Me. No, that's not what i'm asking for.
Them: Do you want us to develop it for you? That will be 100$ sir.