After going back and forth for a couple weeks, jarvee staff was unable to solve why the repost tool is broken.
They were insisting that i give them remote access to my machine.
Giving remote access to you’re systems is an highly irregular and non secure thing to allow. I refused to give that access so they cancelled my account
I hope that what happened to me serves as a warning to those of you using jarvee.
The repost tool is incredibly broken amd functions without proper randomness. It will get you flagged. They could not figure out why it would not repost correctly and insisted on having remote access to my machine
When i refused (justufiably) they claimed i was not cooperative (even after two weeks of emails), and removed my access
So unless anyone can recommend a decent alternative…they just killed my IG automation abilities
I don’t mean to be rude, but the repost tool hasn’t been safe to use since around October, 2018. Nobody has been reposting posts without performing image modifications for months now.
That wasnt what. I was reporting. The randomization is broken and would favor sources so that you would see sources repeatedly before seeing other posts
They use an extremely safe program called TeamViewer.
I trust this team more than I trust a lot of people in my actual life.
Is this wonderful forum & community not proof enough of how giving they are?
You won’t find anything better than jarvee.
I’m really sorry to hear about your experience. Thanks for the heads up.
Did they offer you to install and uninstall it?
Were you sending the posts to campaign or directly reposting?
I know that you are in Information Security and the fellows in it know how remote access can be highly insecure depending on encryption and way of transferring data.
Have given Jarvee access to my server with over 100 clients on, and many of my own very large accounts. Didn’t think twice.
I’m sure they didn’t cancel your account purely because you didn’t want to give them access. If you really want us to believe that, post the emails here so we can see what the conversation was like
On Jarvee’s side and as someone who manages clients, I know that having 1 client who causes a lot of problems is NEVER worth the hassle.
I’m sure if you apologise they’d probably reinstate your license…
I’ve given the Dev team access to my server via TeamViewer multiple times. There are various precautions you can take, but such remote help is not highly irregular or uncommon. It’s quite the opposite. Particularly for something such as this.
I refused when a client asked to manually input their credentials via remote access. Why would I give one random person access to my server and put all other sensitive information at risk. The dev team are not just anyone, however.
They’ve been a great help and offer the best customer service I’ve experienced. The speed with which the social media landscape evolves means incremental changes and bug fixes are made to the software at an extraordinary rate. Cooperation between members of this community and the support team and/or devs have enabled the numerous issues that occur to be quickly resolved. Without that, Jarvee couldn’t be what it is.
So, if you’re not able to be a part of that - for whatever reason, that’s your choice.
There are other software, but from my experience, nothing comes close.
If anything, you just revealed you aren’t a team player haha.
All jokes aside, if I were in your shoes, and I cared enough about having a running system… I would’ve asked what they specifically wanted to do remote accessing the desktop and set the environment up to do specifically that task.
It seems you cared about something else, there’s the consequence. Happens
In my own experience Jarvee is completely trustworthy and their staff is trustworthy. If you still can, I would recommend you to contact them again and let them solve the problem for you.
Ladies and gents, please remember that this is NOT a support forum. This is an issue that can be solved only between OP and support.
@korprit - sorry you had such an experience. Feel free to PM @Adnan, give him as much details as you can and he’ll advise you on the best course of action.
