I am very sorry for the issues with our Dedicated & Shared Proxies in the past few days. One of our Datacenter from which we were buying ips decided to close the servers and ips overnight because of some abuses from our users.
We tried our best to keep the old ips and restore the service with the OLD ips but unfortunately we couldnât.
It seems that even after many years of experience there are still things which can happen which we didnât took in consideration.
Right now we made some changes so things like this wonât happen again and we made some special classes SPECIALLY for social websites and nothing else, so people with spamming tools wonât destroy the ips and datacenter to close them.
It was in our own interest to restore the old ips to our customers and not to change them but unfortunately we could not do that.
I would also like to state that our system sends AUTOMATIC emails with 4 DAYS because a membership is set to expire to tell the user to make a payment if he has Manual payment or to be sure that hiâs paypal account has funds so when it will try to bill them it wonât fail.
Subscriptions are also canceled automatically when automatically payments fail so again this is not something we can control. Basically when you get your subscription canceled and membership you can reopen the membership from our Panel and subscribe again.
Paypal doesnât allow us to retry the payment after failing and because of that we prefer to cancel it so the user can restore the ips as soon as possible.
Regarding Customer Support we are working to resolve and have a 24/7 customer support in the next few weeks.
I am very sorry once again for what happened with the Dedicated and Shared proxies, this is something that we learned and should not happen in the future.
No. Your applogize is not accepted. You mustve realize how big of a deep s**t you got youselves into to open up a thread here because you realize a bulk of your business comes from us dealing with social media.
Do you know how important proxies are to social media? DO YOU?
Iâm not the victim, but i canât help but get angry when looking at this reply. Like as if you didnât put enough effort into it.
First, regarding the proxies getting cut off out of nowhere. Donât they give you warning before they decided to shut you down? And you couldnât give a warning to your customers, not even 1 day before, so they can at least swap the proxies out and not get accounts banned?
Second, is not about your auto billing. Thatâs a payment processor issue. But your attitude towards him in support. You just blatantly told him youâd cancel his sub and refund.
Is this about money and refund? You think so?
Donât you think you should be appologizing to him first, who started this thread, instead of the community?
But on a serious note, if this ever happens to me I would work day and night to destroy the name of the provider that does this to any proxies my clients are on let alone my own accounts. Fuck your guysâs support @Microleaves Totally disrespectful, in the way you handled @MPrules | And you providers donât understand how many Months go into raising these accounts. You really should be ashamed of your staff, and should think about what data centers you work with and set up some fucking checks and balances.
@wortime I found a thread on BHW by OP. No link to this forum, but as ive mentioned before, they mustâve realize about the severity since their bulk is social media. MP community alone cosist of thousands of proxies.
Hmm but actually, there is still a way to save the accounts.
The browser uses the cookie, and logging into using new proxies shouldnt be a big issue. If we can force the login via browser first, then only the API, it should be fine. The API login will be blocked, but the browser will pop up âis this you?â then click yes, the API will then be fine.
Thanks guys, i have around 140x pv
30~ acc disabled ( insta ) few new acc facebookâŚ
But the most important for me my main facebook page is banned because other new ip.
I cant phone verify because itâs an old number (expired) canât change it.
I canât login from my old ip to has access
Verify with pictures friend is not a option.
I think i lose this facebook page.
This facebook page costs me lot of time to build a good page.
Printscreen ( itâs in Dutch )
Try and do the friend verification one and randomly pick, maybe you get lucky i managed to get 2 accounts back that way before we had the friend verify module. You can try once every hour I thinkâŚ
Strange, for fb, iâm pretty certain itâs 100% browser based and there shouldnt be any issue if you change IP.
Maybe you clicked âverify accountâ, which creates a new cookie. If you âmarked it as validâ, things goes on as usual. At this point, you need to quickly update your fb settings in the browser as quickly as you can.
But iâve not faced any PV even when i change the IP and didnt change the settings.
I donât know this might be a long shot, but see if you can recover the backup of MP and retrive the cookie. Maybe MP devs have a way to restore only a particular profile.
I have tryed it but still the same window if i click mark as valid in max 1 min - invalid credentials.
I canât login.
@Johnny thanks for the tip
First question was easy
2th name i found the picture on google
But still donât acces
I can try this each hour ??
Must i answer all 5 fast in a time period or do i have the time to search the answers ?
no, you have around 1 minute for each answer, I think you have more if you do it via the mobile facebook site in your browser, should be something like m.facebook.com ⌠youâll have several minutes there. You need to get at least 4 answers right, you can skip 2 questions as there are 7 in total and you can try again after 1 hour if youâve failed.
I am gonna try that.
I hope i can have my acc back.
Everything would be much much much easyier if everybody has the same service like MassplannerâŚ
Maybe an idea for the MP- team to sell proxys haha
Enough customers i think;)
i managed to get 2 accounts back that way before we had the friend verify module. You can try once every hour I thinkâŚ