@ddizzle that is an unrelated matter given that is about account creation. That process is relatively straight forward to recover them. Most just don’t & give up on them. That’s what IG expects from noobs, since they rely on the low hanging fruit to combat spam/automation. I invite you to go browse the rest of this forum to find the answers you seek for your specific problem.
This thread addresses accounts already created but experiencing this very specific problem with no specific [notable] cause.
@blot@loveitnb see my above update in the previous post. Gives you my timeline. I sent the inquiry the same day I wrote the OP. Those were my results. If you get your response before I get mine, utilize what I share & see if that works.
@Gtamaster I’ve been in that situation 3 times for my personal account, where they send a password reset URL after confirming my identity - I also used those URLs under my primary device but that didn’t solve the issue and went straight to the same screen.
So I’d recommend not trying that path again as for my case it didn’t solve it, only reaching FB support through a media associate did the job for me. I hope this helps, saving some time at least!
Im wondering if anyone has gotten a response to their selfie with the code on the piece of paper. I have sent mine multiple times, and tried filling out a new support form, but they haven’t responded. It’s been almost three weeks
I found help through the PR team of a record label I worked with, they seem to have access to that dedicated support side of FB/IG as they spend huge amounts on advertising - they filed a request to recover the account and basically, 4-5 hours after that I received a password change URL (I also had to specify a new email account to transfer from the linked).
Hope this helps, I can’t push any requests though (they only help artists related to them).
I got some reply from Facebook the same that you shared @Gtamaster . I also got another reply from them. Shared below.
''Hi,
It looks like two-factor authentication is turned on for your account. Two-factor authentication is a security feature that requires you to enter a security code or backup code when you log into Instagram from an unknown device.
If you can’t access your security or backup codes, or didn’t turn on two-factor authentication, please log into the Instagram app and follow the on-screen instructions.
Learn more about two-factor authentication in the Instagram Help Center:
We want to make sure we’re helping the right person, and appreciate your understanding in completing this step for additional account security.
Thanks,’’
I told them I already have access to my email but they won’t let me choose a verification method and send them the known screenshot or the infinite loop. No response yet. It has been 6 days still waiting.
Thank you for sharing your update & situation to that. Definitely helpful for those who are in the exact same situation.
The only remedy at that point is to wait until they contact you back. Use this time to create another account, start a new IG project, rehash this one in another way, or enjoy life beyond the platform.
Best advice to keep your mental sanity & be productive.
I am curious how that will play out for your 2FA account. I welcome you (or anyone who’s resolved a 2FA nuance of this loop to share so I may update the thread accordingly).
The funny thing is my 2FA was deactivated since another partner of mine also has the access on the account he is living in Italy. So we decided to turn of the 2FA. Now they are telling me the 2FA is on. That’s really weird.
How long did it take to get the second mail after answer their questions? One of my clients received the following email about 3 days ago and answered their questions.
I wonder how long it will take to get the second answer even if she registered with an android phone.
My acc get such error when I’m trying to login using web browser but I still can use the acc on my phone ( I did not log out).
So the way to avoid this - connect accs to real devices.