Many of us were hit in this current wave of Account Lockouts.
I recovered most of my accounts with the following & seen it work for others during this time so consider this an updated version of prior threads in clean place with some thoughts at the end as to its cause.
Here’s what I did that worked & what I think is the new essential to get past this bug.
Step One [THE MOST IMPORTANT STEP]: Find the device you most frequently used to login to the locked account.
In many cases, this will be the device you created the account on.
In others, it will be a secondary device you may have forgotten about.
In my recovery, many of my accounts were not created by an Instagram app, but they were logged in to a device long enough to work as the originating device (or at least considered to be so)
I can’t emphasize this one enough.
If the device you are using doesn’t work for what follows, find any/all other device(s) you logged into the account from & attempt the following steps.
If you don’t do this, you will be redirected to the Instagram FAQ Help page on the given device. I was here for about 24 hours before introducing this one little tweak into my attempts.
I was quite surprised at which devices worked to recover the accounts, but the common thread was the same: the account’s time spent on a specific device &/or the earliest devices to frequently use the account.
If you get this, the rest is relatively straight forward.
If you don’t have access to the appropriate device, you will have to refer to another guide/method until IG cleans this up… Unfortunately.
Step Two: Enter the Accounts Username.
- Simple enough
Step Three: Click on “Forgot Password”
- iOS will have a more straight forward process of resetting your password.
- Android Users will have to exercise some patience through the extra steps.
Step Four: Enter your Username Again on the prompt.
- [iOS] Make sure you toggle over to the username prompt as it sometimes defaults to the phone number.
- [Android] This will be a standard one entry prompt so just enter your username.
Step Five: Click “Need more Help?” below the "Next Prompt
- [iOS] This will be directly below the blue “Next” button
- [Android] This will typically show at the bottom of your screen.
Step Six: Choose your method of recovery.
[iOS] This process is straight forward if you are familiar with Email/PV. Just follow every prompt & change your password. You should have access to your account again. In the off chance you don’t, wait a few minutes. Delete the Instagram App, reinstall it, & attempt to login again with the new password. It should work now.
[Android] This will begin a longer process. You will have to go through more prompts described below to close this out.
In the following screen, you will need to enter the email used to create the account in the first prompt or a contact email if that’s not available in the prompt directly below.
Many of you, like myself, have several non-personal & non-brand pages so select “personal account without photos of me.” [Obviously select the option that is most appropriate for the accounts you are recovering.
Select “My account was hacked” in the next prompt as there’s no other option to account for advance password resets or account access.
Feel free to refer to the login loop in the next prompt to give them more details. I think the more of us that do complain & share this, the better our chances of them cleaning this up for those who can’t do this.
Facebook will send you the following email:
Thanks for contacting Instagram. To help you get back into your account, we’ll need the following information:
A brief description of the issue you’re experiencing, including the date you last had access to your account and how you lost access.
The email address or mobile phone number you used to sign up for your account.
The device you used to sign up for your account (example: iPhone, Android, iPad, computer). If you signed up on a computer or tablet, please also tell us which operating system you used (example: Windows, MacOS, Linux) when you signed up.
Any previous usernames you’ve had on the account you’re requesting support for
Keep in mind that we won’t be able to help you until we receive this information. For help logging into your account, you can also visit the Help Center: [redacted link here]
From there, you will have to wait & do anything they ask.
While I currently wait for my 3 android accounts, all of my iOS based accounts were recovered instantly.
From what I understand, they’ll send you a link to restore your account & you should be able to get in.
I have to attempt this process again on my android device since I did not proceed to reset the password once I arrived there [I got antsy lol]
If someone has more immediate success at that point than I, I’ll update this to reflect that if I can.
Last Thoughts & Potential Causes [Feel free to skip]:
By requiring us to access our accounts from an originating device (the one we spent the most time on, or the creation device), it could be an attempt to specifically target the account (buying/selling, trading, & Growing) market as many accounts trade ownership/device homes multiple times.
They already made it very difficult to create accounts without phone numbers. So it seems they’re taking the next steps forward finding success there.
This could be a move to cripple that market seeking to get a leg up on the platform, & further “encourage” users to buy ads to gain the reach they seek.
Some of this may be motivated by upcoming Elections to prevent another 2016 Twitter Nightmare from befalling the platform. I could imagine this passing completely by then.
But who knows.
What’s important now is that the originating device is the key to recover access to the account.
Go find that device! More reasons to keep it now.
Give this a like if this helped you!
I noted that I would update this if I received any new information.
For Android based users, I received the follow up email yesterday from Facebook [06/23/2020] which was a for what seems as a password reset. This was the email I received.
Thanks for verifying your identity. You’re almost done recovering your account.
To reset your password and gain access to your account:
- Log out of any Instagram account you may be logged into on your computer, phone or tablet
- Once you’re completely logged out, click the following link: [redacted]
- If you’re prompted to enter your username, enter said username as your username
You can change your username, email and phone number once you log in. To learn how to update your information: [redacted]
If you have questions about how to keep your account secure, you can find more information and tips in the Instagram Help Center: [redacted]
[Inserted made up name]
Results: i got stuck in the loop again, although I think its my error. Like the original OP, I got a little too excited & didn’t do the recovery on the originating device. When I attempted to use the link again on the proper device, it said I needed a new token. So back to the early steps again. Fortunately, what to do there was written so its a waiting game again. Immediately received the email to send the verifying information so sending that in now & waiting to redo this again.