Hi Troyd247, I had to resubmit my business documents by going through the whole process between 1-9 times thereabouts depending on which account.
When finally someone in Ig support reactivated my accounts.
1. Fill the form and Submit through your device
2. They send you an email and ask for the same docs
3. Email the docs, be polite
4. Wait for their response within 24 hours or so
5. If you don't hear anything, then do the process again
So my suggestion, you have to keep doing it over and over again until someone in the IG Support starts doing their job.
Best of luck.